Gardeners Lee Terms and Conditions of Service

These Terms and Conditions govern the provision of gardening and related services by Gardeners Lee to residential and commercial customers. By booking or receiving any service from Gardeners Lee, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company, or organisation that requests or receives services from Gardeners Lee.

Services means any gardening, garden maintenance, clearance, planting, lawn care, landscaping preparation, or related work carried out by Gardeners Lee.

Appointment means the agreed date and time window when Gardeners Lee will attend the property to carry out the Services.

Property means the garden, land, and any external areas at the address where the Services are to be performed.

Contract means the agreement between the Customer and Gardeners Lee for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Gardeners Lee provides a range of gardening services, including but not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden tidy-ups, seasonal maintenance, and general garden care. Certain specialist works, such as large-scale tree surgery, structural landscaping, or construction-related tasks, may be outside the usual scope and will only be undertaken by prior agreement.

The exact scope of Services for each Appointment will be agreed at the time of booking or as subsequently confirmed in writing. Where estimates of time, cost, or materials are given, they are provided in good faith based on the information available and may be subject to reasonable adjustment if the work required is more extensive than originally indicated.

3. Booking Process

Bookings for Services can be made by contacting Gardeners Lee and providing details of the Property, the nature of the work required, and any timing preferences. All bookings are subject to availability and confirmation by Gardeners Lee.

Gardeners Lee may request photographs, measurements, or a site visit before confirming a booking, particularly for larger or more complex projects. Any initial site visit for quotation purposes will be arranged at a mutually convenient time.

A booking is only considered confirmed once Gardeners Lee has accepted it and provided confirmation. Gardeners Lee reserves the right to decline any booking at its discretion.

For certain services or for new Customers, Gardeners Lee may require a deposit or part payment before confirming the Appointment. The Customer will be informed of any such requirement at the time of booking.

4. Access to the Property

The Customer must ensure that Gardeners Lee has safe and reasonable access to the Property for the full duration of the Appointment. This includes access to external areas to be serviced, as well as access to any water or electricity supplies reasonably required to perform the Services.

If keys, security codes, or entry instructions are needed to access the Property, the Customer must supply accurate details in advance and ensure that any alarms or security systems are appropriately managed for the duration of the Appointment.

If Gardeners Lee is unable to gain access to the Property or if access is unsafe or materially hindered due to the actions or omissions of the Customer, Gardeners Lee may cancel or curtail the Appointment and may charge a call-out or cancellation fee as set out in these Terms.

5. Customer Responsibilities

The Customer is responsible for ensuring that the Property is in a suitable condition for the Services to be performed. This includes removing any obstacles, pet waste, or hazardous items from the areas to be worked on, and notifying Gardeners Lee of any potential risks, such as uneven ground, ponds, damaged fencing, or known underground services.

The Customer must inform Gardeners Lee of any specific requirements or preferences regarding plants, lawns, or garden features before work begins. Where no such instructions are provided, Gardeners Lee will exercise reasonable care and professional judgement but will not be liable for outcomes that arise from the absence of clear guidance.

The Customer must ensure that any children or pets are kept away from equipment and work areas while Services are being carried out, in order to maintain safety for all parties.

6. Pricing and Quotations

Prices for Services may be given as hourly rates, day rates, fixed fees, or as a combination of labour and materials. Any quotation or estimate is based on the information provided at the time and assumes normal ground conditions and access.

Where the actual work required differs significantly from that originally described or where unforeseen conditions are encountered, Gardeners Lee will inform the Customer as soon as reasonably practicable and may revise the price or scope of Services accordingly. Any substantial change in cost will be agreed with the Customer before work continues.

Unless expressly stated otherwise, prices are provided inclusive of any applicable taxes and standard equipment use. Additional charges may apply for specialist machinery, disposal of garden waste, or the supply of plants and materials.

7. Payments

Payment terms will be confirmed at the time of booking or quotation. Gardeners Lee may require payment on completion of the Services, in advance, or within a set number of days following the invoice date, depending on the nature of the work and the Customer relationship.

Accepted payment methods will be advised by Gardeners Lee and may include bank transfer or card payment, subject to availability. Cash payments, if accepted, must be made directly to an authorised representative and accompanied by an appropriate receipt.

If the Customer fails to make payment by the due date, Gardeners Lee reserves the right to charge interest on the overdue amount at a reasonable rate, accruing on a daily basis until the outstanding balance is paid in full. Gardeners Lee may also suspend further Services until payment is received and, if necessary, take steps to recover the debt.

8. Cancellations and Rescheduling

The Customer may cancel or request to reschedule an Appointment by giving Gardeners Lee as much notice as reasonably possible. Specific notice periods and any associated cancellation charges will be communicated to the Customer at the time of booking.

Where the Customer cancels an Appointment at short notice, Gardeners Lee may charge a reasonable cancellation fee to cover lost time and administrative costs. As a general guideline, cancellations made on the same day as the Appointment are likely to incur a higher charge than those made with more notice.

If adverse weather, safety concerns, access issues, or other circumstances beyond the control of Gardeners Lee prevent the Services from being carried out, Gardeners Lee may cancel or rearrange the Appointment without liability. In such cases, Gardeners Lee will endeavour to agree a new Appointment time with the Customer as soon as practical.

Gardeners Lee also reserves the right to cancel any Contract or Appointment at any time if the Customer is in breach of these Terms and Conditions or if payment issues arise.

9. Garden Waste and Environmental Regulations

Gardeners Lee aims to operate in an environmentally responsible manner and will comply with applicable regulations relating to the handling and disposal of green waste and other materials arising from the Services.

Unless explicitly included in the quotation or booking confirmation, removal and disposal of garden waste is not automatically part of the Service. In many cases, cuttings and other green waste can be left on site for composting or for collection by the local authority. Where the Customer requires waste to be removed, an additional charge may apply to cover transport and disposal costs.

Certain types of waste, such as soil, rubble, treated timber, and contaminated materials, may be subject to specific regulations and higher disposal charges. Gardeners Lee will advise the Customer if such materials are encountered and will only remove them with the Customer's agreement to any additional costs.

The Customer must not request or permit Gardeners Lee to dispose of waste in a manner that contravenes environmental laws or local regulations. Gardeners Lee reserves the right to refuse any request that would result in unlawful dumping or other improper disposal.

10. Use of Materials, Plants, and Products

Where Gardeners Lee supplies plants, turf, soil, mulch, fertilisers, or other materials, reasonable care will be taken to select products suited to the indicated conditions and requirements. However, natural variations, seasonal factors, and subsequent care by the Customer can all influence the performance and appearance of living plants and lawns.

Unless expressly guaranteed in writing, Gardeners Lee cannot warrant the long-term survival of plants or turf, particularly where watering, soil conditions, pests, disease, weather extremes, or the Customer's maintenance practices may affect outcomes.

Any manufacturer guarantees for products used in the course of the Services will be passed on to the Customer where applicable. Gardeners Lee is not responsible for any failure of such products beyond its control.

11. Liability and Limitations

Gardeners Lee will exercise reasonable skill and care in providing the Services. If the Customer is dissatisfied with any aspect of the work, they must notify Gardeners Lee promptly, and in any event within a reasonable time of the relevant Appointment, so that the issue can be investigated and, where appropriate, remedial action considered.

To the fullest extent permitted by law, Gardeners Lee shall not be liable for any indirect or consequential loss, including loss of enjoyment of the garden, loss of profits, or loss of opportunity, arising from or in connection with the Services or these Terms and Conditions.

Gardeners Lee's total liability for any claim arising out of or in relation to the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Appointment or work to which the claim relates, except where liability cannot be limited by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Gardeners Lee is not responsible for pre-existing damage at the Property or for issues arising from concealed defects, underground services, or structures that were not reasonably apparent at the time of the work. The Customer is responsible for informing Gardeners Lee of any such risks where known.

12. Insurance

Gardeners Lee will maintain appropriate insurance cover in respect of its business activities, including public liability insurance, in accordance with industry standards. Details of current insurance cover can be provided to the Customer on reasonable request.

13. Complaints and Dispute Resolution

If the Customer has any concerns or complaints regarding the Services provided, they should raise them with Gardeners Lee as soon as possible, giving clear details of the issue and, where relevant, photographs or other information. Gardeners Lee will review the matter and seek to resolve it fairly, which may include returning to the Property to inspect the work.

Both parties agree to act in good faith and to attempt to resolve any disputes promptly and amicably. If a dispute cannot be resolved through informal discussion, either party may seek to pursue their rights through other available legal or advisory channels.

14. Force Majeure

Gardeners Lee shall not be in breach of these Terms and Conditions nor liable for delay or failure in performing any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, natural disasters, illness, strikes, transport disruptions, or changes in law or regulations.

In any such case, Gardeners Lee will endeavour to inform the Customer as soon as reasonably practicable and to reschedule or adjust the Services where possible.

15. Changes to Terms and Conditions

Gardeners Lee may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and, where appropriate, to ongoing Services after the Customer has been informed of the revised terms. Continued use of the Services following notification of changes will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, it shall be deemed deleted. The remaining provisions shall continue in full force and effect.

No waiver by Gardeners Lee of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. Failure or delay by Gardeners Lee in exercising any right or remedy provided under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

The Contract is between Gardeners Lee and the Customer. No other person shall have any rights to enforce any of its terms.

By booking or receiving Services from Gardeners Lee, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.